Shipping policy

Thank you for shopping with LEANDA SUE PRICE. We specialize in trendy, durable and stylish apparel for global consumers. Our core service goal is to ensure every clothing order is correctly processed, carefully packaged to preserve fabric quality and appearance, and delivered to customers within a reliable and consistent shipping timeline.

1. Order Processing Time

Every valid apparel order will undergo sorting, quality checking and secure packaging within 1-3 business days post order confirmation, excluding weekends and official public holidays. During busy promotional periods and high-traffic sales seasons with increased order volumes, standard processing schedules may be slightly extended. Any substantial shipping delays will be communicated to customers through timely official notifications.

2. Shipping Rates and Delivery Estimates

Shipping fees for all clothing purchases are automatically calculated and clearly displayed on the checkout page prior to payment completion, ensuring full transparency of all logistics-related expenses for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations serve only as general estimates. Actual parcel arrival times may fluctuate due to courier operational backlogs, customs clearance verification procedures, inclement weather conditions, international logistical limitations and regional holiday closures.

3. Shipment Confirmation and Order Tracking

Once your apparel order is successfully dispatched from our warehouse facility, you will receive an automated shipment confirmation email containing exclusive parcel tracking credentials.
Tracking data and real-time logistics status updates will typically be activated and available for online customer inquiries within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Incorrect Address Disclaimer

Customers are solely responsible for verifying and confirming the accuracy and completeness of their recipient shipping details during the checkout process to prevent misdelivery and package return incidents.
LEANDA SUE PRICE assumes no liability for parcels misdelivered, undeliverable or returned due to inaccurate or incomplete address information provided by customers. All packages returned as a result of address discrepancies will incur additional reshipping fees, which are the exclusive responsibility of the buyer.

5. Lost or Damaged Packages

If your parcel is confirmed missing during cross-border transit, please contact our customer support team within 7 days of your scheduled delivery date to initiate a formal logistics case review.
If your clothing items arrive with physical damage, fabric defects or torn packaging upon delivery, please submit a support request within 48 hours of receipt. Clear photographic evidence of damaged merchandise and original packaging is required for validation, and our team will resolve the issue promptly.

6. Apparel Care and Usage Liability Clause

Each fashion garment is equipped with official care guidelines covering proper wearing, cleaning and storage methods. Customers must follow the attached instructions for daily product maintenance. LEANDA SUE PRICE disclaims all liability for garment damage, shrinkage, fading or structural defects caused by improper maintenance, incorrect drying, unauthorized alterations or user misuse.

7. International Shipping and Customs Notice

International apparel shipments may be subject to import duties, customs taxes and additional clearance fees imposed by local authorities of destination countries. All such supplementary charges are borne entirely by customers and are not included in the base product price or standard shipping fees.

8. Contact Information

For any inquiries or concerns regarding this Shipping Policy and your order logistics status, please connect with our dedicated support team via the official contact details below:
Trade Name: LEANDA SUE PRICE
Phone number: +64 22 465 2922
Email: contact@silixynorq.shop
Physical address: 9 Belmere Rise, Farm Cove, Auckland, Auckland 2012, New Zealand